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frequently asked questions

Please take a look at the questions/answers bellow and see if you can find the answers to your questions :)

general

Why is shopping at MonteCristoArt.com safe? 

MonteCristoArt online shopping uses Secure Sockets Layer (SSL). The software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

What forms of payment do you accept?

We accept Visa, Visa Electron, Maestro, Mastercard, JCB, Diners Club, PayPal. All payments must be denominated in Euros. Your account will be charged for the amount of sale at the time of order.

How does MonteCristoArt use my personal information?

We guarantee that any personal information you provide will never be used by anyone not employed by MonteCristoArt. It is not the policy of MonteCristoArt to loan, sell, or share customer information to anyone. We collect contact information (such as your email address) when you place an order or when you volunteer it for other services. For more details see Privacy Policy.

orders

How do I recive my order?

If you have given us a valid e-mail address with your order, you will receive two emails: The first e-mail will confirm your order, and the second e-mail will contain your caricature/portrait. The second e-mail will be send to you within 5 business days (10 days in holyday seasons) after the time of receiving the order.

Can I get my draw in a hard copy?

Yes, selecting TNT Courier option, which can be found at the bottom of Order Now page, you can choose to receive the draw at the address that you specified in the payment form.

How long does it take to get my caricature once I've ordered it?

We guarantee you will have your caricature within 5 business days of us receiving your order (within 1-2 weeks during holiday seasons). However, our goal is for you to have your caricature within 48 hours from the time its ordered.

Note: Please note that the delivery can be made in an extra time than the usual 5 business days (10 business days around holidays) of creating your drawing, so it is possible to increase the delivery period, depending on delivery times of courier company. We will do our best to send your draw as soon as possible.

The photo file I have is over 2MB. Would you be kind enough to accept that picture ?

YES, we accept the file !!!

You just upload whatever photo, which is not over 2 MB at the first step of caricature ordering process. Then, in the description box, just write down some mention that you will send the real photo file to us via e-mail.

After you finish all caricature ordering process, feel free to send us an e-mail attached with your real photo file to office@montecristoart.com

 

 

 

Apply now !